Main web site's crashed (not the forum) - MUST - the independent Manchester United supporters' trust

TanyaT · 8th December 2009, 17:05

help desk queries can not be answered until further notice if you really need any info, PM me and I'll see what I can do, but I can't help with your account details until the database has been restored

Dunc says :

we've had a catastrophic website database failure meaning many website functions are not available (join. account, helpdesk etc). It appears the web hosts have caused this as it isn't anything we've done.
I have been in touch with the hosting company who appear to be useless with no significant backup system

I can rebuild all the important database files relating to membership, accounts etc from master copies held locally but any online transactions since the last download (5th December I think) may not be recoverable.
JD is unable to look into it further at this time but I will try to effect a temporary fix in the meantime.

I think we will have lost the helpdesk tables and any transactions (updates, join, renew) since 5th December. However any payments by credit card can be tracked through WorldPay and chased up.

There is going to be quite a lot of work involved in reconstructing this so it is likely that other projects/tasks will have to be shelved but we'll do our best to get it fixed asap.

TanyaT · 9th December 2009, 10:40

This is a pretty significant problem which is going to take some time to
resolve

Realistically I think we will have to shelve the newsletter/membership pack
mail out until after Christmas

and Duncan will not be getting any time for himself!

TanyaT · 16th December 2009, 13:37

things aren't completely sorted

we appreciate your patience

8th December 2009, 17:05	#1
TanyaT The Forum Mistress Join Date: Mar 2003 Location: Cornwall Posts: 130,989	Main web site's crashed (not the forum) help desk queries can not be answered until further notice if you really need any info, PM me and I'll see what I can do, but I can't help with your account details until the database has been restored Dunc says : we've had a catastrophic website database failure meaning many website functions are not available (join. account, helpdesk etc). It appears the web hosts have caused this as it isn't anything we've done. I have been in touch with the hosting company who appear to be useless with no significant backup system I can rebuild all the important database files relating to membership, accounts etc from master copies held locally but any online transactions since the last download (5th December I think) may not be recoverable. JD is unable to look into it further at this time but I will try to effect a temporary fix in the meantime. I think we will have lost the helpdesk tables and any transactions (updates, join, renew) since 5th December. However any payments by credit card can be tracked through WorldPay and chased up. There is going to be quite a lot of work involved in reconstructing this so it is likely that other projects/tasks will have to be shelved but we'll do our best to get it fixed asap. __________________ Our lives begin to end the day we become silent about things that matter. Martin Luther King

9th December 2009, 10:40	#2
TanyaT The Forum Mistress Join Date: Mar 2003 Location: Cornwall Posts: 130,989	This is a pretty significant problem which is going to take some time to resolve Realistically I think we will have to shelve the newsletter/membership pack mail out until after Christmas and Duncan will not be getting any time for himself! __________________ Our lives begin to end the day we become silent about things that matter. Martin Luther King

16th December 2009, 13:37	#3
TanyaT The Forum Mistress Join Date: Mar 2003 Location: Cornwall Posts: 130,989	things aren't completely sorted we appreciate your patience __________________ Our lives begin to end the day we become silent about things that matter. Martin Luther King

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