Office of Fair Trading complaint


MUST, the independent Manchester United supporters’ trust, has asked the Office of Fair Trading (OFT) to investigate three complaints about MUFC ticketing policy.

We believe the Club has acted unlawfully and have asked the OFT for a full investigation into a possible breach by MUFC of its statutory and legal obligations to Season Ticket holders.

We have taken expert legal advice on Contract, Consumer and Competition Law. This expert advice indicates that MUFC is in breach of both the Unfair Terms in Consumer Contracts Regulations 1999 and the Competition Act 1998 and that there is a high probability of the Complaint being successfully upheld.

UPDATE - 11 Dec 2008
The OFT will be launching an investigation into MUFC ticket prices.

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Supporting documents

Information for MUFC Supporters

We will soon be launching a number of initiatives to get supporters involved. If you are interested in becoming involved, please:

  1. If you're not already a member, please join MUST as a free member -- or better still as a Full member (what's the difference?)
  2. Join our ACS action e-mail group or just send a blank email to for the fastest updates.
  3. We've had fantastic free advice from eminent competition lawyers so far but since we are a not-for-profit group we will need funds to effectively pursue this campaign. If you are interested in donating, please join us as a Full Member. If you're already a full member you can donate here.

Newspaper coverage

Click here for the latest stories from the papers.

Television coverage

MUST Chief Executive, Duncan Drasdo, explains why the complaint to the OFT was brought.


See what Professor Tom Cannon, Professor of Strategic Development at the University of Liverpool and specialist in football finance, had to say about the complaint to the OFT on Sky Sports News.

Here's another interview with MUST Chief Executive Duncan Drasdo, Dr. Geoff Pearson (Programme Director for the MBA (Football Industries) degree at Liverpool University) and Professor Tom Cannon.


Radio coverage

Chief Executive Duncan Drasdo is interviewed about the OFT complaint by Nicky Campbell on 5 Live's Breakfast programme.
Download the mp3 (2.15MB)

MUST goes to Parliament

Presentation run through
Duncan prepares
Click on the thumbnail to see a larger image

The MUST team visit the corridors of power to present their case to MPs for a Fair Deal for Fans.